Shipping & Returns
Shipping Policy
Kwok Wing Limited ships clothing products to destinations served by our carrier partners. All orders are processed and dispatched according to the operational schedule of Kwok Wing Limited. Shipping timelines are determined by the destination and the carrier. Customers receive tracking information once the order is dispatched. Kwok Wing Limited does not guarantee specific delivery dates. Delivery occurs according to the carrier's standard schedule.
Shipping Costs and Methods
Shipping costs are calculated at checkout based on the destination and the selected shipping method. Kwok Wing Limited offers standard shipping options. The customer bears all shipping costs for the initial delivery. Return shipping costs are governed by the Return Policy below.
Order Processing
Orders are processed after payment verification. Kwok Wing Limited reserves the right to delay or cancel any order due to inventory availability, payment issues, or suspected fraud. Customers are notified of any cancellation.
Return Policy Overview
Customers may return clothing items within 14 days of receiving the order. This 14-day period is strict. The return is a no-reason refund policy. The customer does not need to provide a reason for the return. The 14-day period begins on the date the customer receives the item. Returns requested after 14 days are not accepted.
Return Eligibility Conditions
Items must be unused, unworn, and in original packaging. All original tags must remain attached. Items must be free of odors, stains, and damage caused by the customer. Kwok Wing Limited inspects all returned items. Items that do not meet these conditions are rejected. Rejected items are returned to the customer at the customer's expense.
Return Shipping Costs
The buyer completely bears all return shipping costs. Kwok Wing Limited does not reimburse return shipping charges. The customer must use a trackable shipping service. The customer bears the risk of loss or damage during return transit. Kwok Wing Limited is not responsible for returned items lost in transit.
Step-by-Step Return Process
Step 1: Contact Kwok Wing Limited at [email protected] within 14 days of receiving the order. Provide the order number and the item details.
Step 2: Kwok Wing Limited issues a Return Authorization number. Do not ship any item without a Return Authorization number.
Step 3: Pack the item securely in its original packaging with all tags attached. Include the Return Authorization number inside the package.
Step 4: Ship the package to the return address provided below. The recipient must be Kwok Wing Limited, the contact phone is +852 6277 3358, and the specific return address is Room 502, 5/F, Yuen Long Plaza, 249 Castle Peak Road, Yuen Long.
Step 5: Send the tracking number to [email protected]. Kwok Wing Limited does not process returns without a tracking number.
Step 6: Kwok Wing Limited inspects the returned item after receipt. If the item meets the Return Eligibility Conditions, the refund is approved.
Refund Processing Times
Refunds are processed after Kwok Wing Limited receives and inspects the returned item. The refund arrival time is at least 14 days from the date Kwok Wing Limited approves the refund. This 14-day minimum applies to all refund methods. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. In those regions, the PayPal refund may take up to 30 days. The customer must monitor the PayPal account for the refund. Kwok Wing Limited does not control PayPal processing times beyond the legal requirements.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is absolute. The claim must be sent to [email protected]. The claim must contain photographs of the damage and the order number. Claims submitted after exactly 7 days of receipt are rejected. This 7-day claim period matches the Terms of Service. Kwok Wing Limited resolves valid claims through replacement or refund at the discretion of Kwok Wing Limited.
Non-Returnable Items
Items that are used, worn, washed, altered, or damaged by the customer are not returnable. Items without original tags or original packaging are not returnable. Items returned after the strict 14-day period are not returnable. No additional product categories are excluded from return.
Contact Information
For all shipping and return inquiries, contact Kwok Wing Limited at [email protected] or +852 6277 3358. The return address is Room 502, 5/F, Yuen Long Plaza, 249 Castle Peak Road, Yuen Long. The website is shirtetmp.com.
Policy Acceptance
By placing an order on shirtetmp.com, the customer accepts this Shipping & Returns document. This document is part of the Terms of Service. Kwok Wing Limited reserves the right to update this document. Continued use of shirtetmp.com constitutes acceptance of the updated document.